Privacy Policy

Pop Shed (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information securely.
This Privacy Policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

By using popshed.co.uk, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide to Us

  • Name
  • Email address
  • Delivery and billing address
  • Phone number
  • Payment details (processed securely by third-party providers; we do not store card numbers)
  • Order details
  • Account login details (username, encrypted password)

1.2 Automatically Collected Data

When you use our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed and time spent
  • Referral links
  • Cookies (see Cookies Policy below)

1.3 Information From Third Parties

Including:

  • Payment providers (Stripe, PayPal, etc.)
  • Delivery services (e.g., Royal Mail, DPD, Evri)
  • Analytics tools (Google Analytics, Meta Pixel)

2. How We Use Your Information

We use your information for:

2.1 Order Processing

  • Fulfilling and delivering your orders
  • Sending order confirmations and updates
  • Processing payments through secure third-party systems

2.2 Customer Service

  • Responding to enquiries
  • Managing returns and support requests

2.3 Website Improvement

  • Monitoring site performance
  • Improving layout, user experience, and features

2.4 Legal and Security Purposes

  • Fraud prevention
  • Complying with legal obligations
  • Maintaining business records

2.5 Marketing (Optional)

  • Sending newsletters or promotional emails
    You will only receive marketing emails if you opt in.
    You may unsubscribe at any time.

3. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract – to process your orders
  • Consent – for marketing and cookie use
  • Legitimate Interest – website analytics, fraud prevention
  • Legal Obligation – tax, reporting, or compliance requirements

4. How We Share Your Data

We only share your information with third parties necessary to operate our business:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery and courier services
  • Email service providers
  • Analytics and advertising tools
  • Website hosting providers

We never sell your data to third parties.

5. Data Security

We take data protection seriously and use:

  • Encrypted SSL connection across the website
  • Secure servers
  • Limited internal access
  • Encrypted password storage
  • Regular security updates

However, no online service can be completely secure. You use our website at your own risk.

6. Data Retention

We keep personal information only as long as necessary for:

  • Fulfilling your order
  • Legal obligations (e.g., accounting and tax)
  • Resolving disputes
  • Maintaining business records

Typically, order information is retained for 6 years to satisfy HMRC requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Data portability (receive your data in a usable format)

To exercise your rights, contact us at:

sales@popshed.co.uk

We respond to all valid requests within 30 days.

8. Third-Party Links

Our website may include links to external websites.
We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect data from anyone under 16.
If information is collected in error, contact us so we can remove it.

Cookies Policy

This Cookies Policy explains how Pop Shed uses cookies and similar tracking technologies on popshed.co.uk.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.
They allow us to:

  • Remember your cart
  • Save your preferences
  • Improve site speed
  • Analyse user behaviour
  • Personalise content

2. Types of Cookies We Use

Strictly Necessary Cookies

Required for the site to function. Examples include:

  • Shopping cart functionality
  • Secure login sessions
  • Checkout operation

These cannot be switched off.

Performance & Analytics Cookies

Used to improve website performance:

  • Google Analytics
  • Site usage tracking

Functional Cookies

Used to remember:

  • Preferences
  • Login status
  • Language or settings

Advertising & Social Media Cookies

Used for:

  • Retargeting adverts
  • Facebook/Meta Pixel
  • Google Ads
  • Social media sharing features

These are optional and require consent.

3. Managing Cookies

When you first visit popshed.co.uk, you will see a cookie consent notice.
You can accept, reject, or manage your preferences.

You may also disable cookies using your browser settings, but some features may not work properly.

4. Changes to This Policy

We may update our Privacy and Cookies Policy to reflect:

  • Legal updates
  • New features
  • Business changes

Changes will be posted on this page with an updated date.

Contact Us

For privacy or data-related enquiries:

Email: sales@popshed.co.uk